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Attitude of Indian Army

HCL Tech. Management

HCL Tech. HR

HR ANALYSIS

To the outside world, HCL Technologies (38,000 employees, $1 billion plus in revenues) is just another big Indian IT services company, and on paper its structure and its processes look remarkably similar to everyone else’s. But scratch under the surface and you see the beginnings of a new model of management. Through the pioneering efforts of its president, Vineet Nayar, HCL Technologies is putting in place a series of apparently small changes that will potentially have a dramatic effect on how people in the company work. And already these innovations are starting

to get noticed.

Nayar has a few over-riding principles that shape all the changes he is putting in place at HCL:

·         Employee first, customer second. “The scarce resource is not customers, it is great employees, so if we spoil them, and make them realize that HCL is a great place to work, they will deliver value”.

·         Transparency reduces the gap between the manager and the employee. Many traditional organizations create problems by restricting the flow of information and setting up artificial boundaries between people. By increasing

·         Transparency these boundaries are removed and employees are more likely to act responsibly and creatively.

·         There are no half-measures. You cannot change a 30-year-old company culture without extreme measures. Dramatic changes are needed to get the pendulum swinging.

Any employee with a question, a problem, or a gripe is encouraged to open a “ticket” with the relevant department. If there is a problem with the air-conditioning, she opens the ticket with the facilities service desk; if she doesn’t like her new salary, she opens the ticket with the HR service desk. As soon as the ticket is opened, “people start running around trying to solve that problem.” And, importantly, the only person who can close a ticket is the employee who opened it in the first place. Service desks, such as HR, are measured on their ability to resolve tickets, and the expectation is that tickets will be closed within two days.

About HCL Technologies

At a time when India had a total of just 250 computers, Shiv Nadar, the founder of HCL, led a young team of eight people who passionately believed in the growth of the IT industry. That vision in 1976, born out of a Delhi “barsaati”, (akin to a garage start-up), resulted three and a half decades later into a global transformational technology enterprise.

Over the years, HCL witnessed many firsts which legitimized its status as a pioneer in modern computing. The most significant of these was the development of the first indigenous micro-computer in 1978 - at the same time as Apple and three years before IBM's PC. This micro-computer virtually gave birth to the Indian computer industry. The 80's saw HCL developing several know-hows in multiple areas of technology. HCL's in-depth knowledge of UNIX led to the development of a fine grained multi-processor UNIX in 1988 - three years ahead of Sun and HP.

HCL’s journey of 35 years has been truly transformational with the enterprise creating valuable Joint Ventures and alliances with marquee partners such as Hewlett Packard, Cisco, Perot Systems, Deutsche Bank and NEC Corporation, amongst others, to drive strategic growth.

After a strong focus on manufacturing for over two decades, HCL Technologies was spun off as the information technology and software services arm of the enterprise, with listing in 1999.

Presently, HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in). Over a period of time, both HCL Infosystems and HCL Technologies have emerged as institutions in their own right with HCL Technologies emerging as a leading player in the IT services sector.

Today, HCL is a $6.2 billion global behemoth with 90,000 professionals from diverse nationalities, operating from 31 countries - including over 500 points of presence in India alone. From designing India’s first PC at the same time as global IT peers in 1978, to working on the Boeing Dreamliner's airborne systems today, HCL has stayed a true pioneer of innovation and technology excellence. HCL’s range of offerings spans Product Engineering, Custom & Package Applications, BPO, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products across a wide range of focused industry verticals.